We're VoIP Specialists Who Actually Care
Built by someone who got tired of watching businesses lose revenue because their MSP treats phones like an afterthought.
The Problem We Saw
After five years working for traditional MSPs, I watched the same pattern repeat: businesses struggling with unreliable phone systems, choppy audio during critical calls, and support that treated phones as a low-priority afterthought.
The real issue? Most MSPs partner with B-grade carriers and cut corners on infrastructure to maximize margins. They throw everything in AWS or Azure, pray it stays up, and when it goes down (which it does), businesses lose calls—and revenue. A dropped call isn't just an inconvenience; it's a lost opportunity that went straight to a competitor.
MSPs treat VoIP like it's just another checkbox service. They don't understand that for most businesses, phones are mission-critical. When your system crashes, you're not losing productivity—you're losing money every minute it's down.
We decided to do it differently
MetaPhone was built from the ground up as a VoIP-first company. Not an MSP that also does phones. Not a generalist trying to be everything to everyone. Just deep, specialized expertise in making sure your calls never drop and your business never goes dark.
By The Numbers
What five years of VoIP specialization looks like
5+
Years of VoIP Experience
30+
New VoIP Deployments
Why We're Different
We're not trying to be another MSP
Specialists, Not Generalists
We don't do servers, networks, security, backups, or any of the other hundred things MSPs juggle. We do VoIP. That's it. When you call us, you get someone who lives and breathes business phone systems, not a tier-1 tech reading a knowledge base article.
We're 3CX Advanced certified with five years of dedicated VoIP experience. We've deployed systems for over 30 clients and handled everything from simple office setups to complex multi-location configurations. We know the edge cases, the gotchas, and exactly how to make your phones work perfectly.
Urgency Built Into Everything
Yes, we use a ticketing system—but not the way other MSPs do. When your phones are down, that ticket gets treated like the emergency it is. You get immediate escalation to a specialist who knows exactly how to fix it, not a queue where you wait behind printer issues and password resets.
We understand that every minute your phones are down, you're losing business. That urgency is baked into how we operate. Same-day resolution isn't a premium service—it's the baseline expectation for every client.
What We Stand For
The principles that guide how we work
⚡ Speed Matters
When your phones are down, you're bleeding revenue. Our ticketing system isn't like other MSPs—phone issues get immediate priority and escalation. You're not waiting in a queue behind password resets. Same-day resolution is standard, not a premium add-on.
💎 Quality Over Scale
We intentionally stay small and focused. We'd rather have 20 clients who get exceptional service than 200 who get mediocre attention. You're not a ticket number—you're a partner whose business depends on reliable communications.
🎯 Radical Transparency
Quote $X, pay $X. No surprise bills, no "additional support fees," no hidden charges. We tell you exactly what things cost upfront, and if we screw up, we own it and make it right. Zero BS, ever.
🛡️ Reliability is Non-Negotiable
We guarantee 99.9999% uptime because we partner with a private cloud provider that has never had a recorded outage. Not AWS, not Azure, not Google Cloud. When the big providers go down, your phones keep working. We chose infrastructure that doesn't fail.
Technical Excellence
How we deliver reliability
Enterprise-Grade Infrastructure
We partner with a private cloud provider that guarantees 99.9999% uptime—and has never had a recorded outage. Not AWS. Not Azure. Not Google Cloud. When the big providers go down a few times a year (and they do), your phones keep working because we built on infrastructure that doesn't fail.
Most MSPs throw VoIP in cheap cloud hosting to maximize their margins. We chose reliability over profit, which is why we can guarantee uptime that others can't.
Premium Carriers Only
We don't work with B-grade carriers who cut corners on call quality and reliability. The carrier partnerships we use are selected for performance, not price. That means crystal-clear audio, consistent uptime, and no mystery outages where your MSP shrugs and says "the carrier is investigating."
Your business deserves better than the cheapest option. We build systems that actually work when you need them.
Ready to Work Together?
Let's have an honest conversation about your phone system. No sales pitch, just real talk about what you need and whether we're the right fit.